POSITION SUMMARY

The Houseman is responsible for maintaining the cleanliness, organization, setup, and overall appearance of the clubhouse, dining areas, banquet rooms, and other designated facilities. This position supports the Food & Beverage team by ensuring all areas are properly prepared for daily service, member events, private functions, and club activities.

The Houseman plays an important role in creating a clean, welcoming, and professional environment for members and guests while providing support to the service and banquet teams as needed.

KEY RESPONSIBILITIES:

Clubhouse Cleanliness & Maintenance:

Maintain the cleanliness and organization of all assigned clubhouse areas.
Clean and maintain floors, hallways, entrances, service areas, and other designated spaces.
Ensure restrooms are clean, stocked, and presentable throughout operating hours.
Empty trash and recycling as needed.
Identify and report maintenance issues, safety hazards, and necessary repairs to management.
Maintain cleaning supplies and equipment in an organized and sanitary condition.

Dining Room & Service Support:

Assist with setting up and breaking down dining rooms and other food and beverage areas.
Ensure tables, chairs, floors, and service stations are clean and properly arranged.
Assist servers and bartenders with stocking supplies, clearing tables, and maintaining organized service areas as directed.
Polish and organize service equipment, glassware, silverware, and other necessary items.
Help maintain a smooth and efficient flow of service during busy periods.

Banquet & Event Setup:

Set up banquet rooms, meeting spaces, and event areas according to the approved event diagrams and management instructions.
Arrange tables, chairs, dance floors, staging, and other event equipment as required.
Ensure all event spaces are clean and ready before members and guests arrive.
Assist with linen placement, table settings, and other setup details as assigned.
Break down event spaces promptly after functions and return equipment to its proper storage location.
Communicate with the Banquet Manager regarding setup changes, missing equipment, or event needs.

Clubhouse Appearance & Organization:

Maintain a professional appearance throughout the clubhouse and designated work areas.
Keep storage rooms, service stations, and equipment areas clean and organized.
Assist with moving furniture, supplies, and equipment when needed.
Monitor common areas to ensure they remain clean, safe, and presentable.
Support seasonal clubhouse preparations and special club events.

Member & Guest Service:

Maintain a courteous, professional, and helpful attitude toward members, guests, and fellow employees.
Acknowledge members and guests appropriately and assist with reasonable requests when possible.
Direct questions or concerns to the appropriate manager or staff member.
Respect member privacy and maintain discretion at all times.
Represent the club positively through professional conduct and attention to detail.

Safety & Sanitation:

Follow all club safety procedures, sanitation standards, and cleaning protocols.
Use cleaning chemicals and equipment according to established safety guidelines.
Keep walkways and exits clear of obstructions.
Report spills, broken equipment, and other hazards immediately.
Follow proper lifting procedures when moving furniture and equipment.
Maintain compliance with applicable food safety and workplace safety requirements.

Teamwork & Communication

Work cooperatively with the Food & Beverage, Banquet, Culinary, and Facilities teams.
Complete assigned opening, closing, and side-work duties.
Communicate completed tasks and outstanding needs to the appropriate manager.
Assist other departments when requested and when operational needs require.
Maintain a positive attitude and demonstrate reliability, flexibility, and accountability.

PERFORMANCE EXPECTATIONS:

The Houseman is expected to:

Arrive on time and be prepared for each scheduled shift.
Maintain a clean, professional appearance in accordance with club uniform standards.
Complete all assigned duties accurately and efficiently.
Demonstrate attention to detail in room setups, cleanliness, and organization.
Maintain a strong sense of urgency during event turnovers and busy service periods.
Follow direction from management and communicate concerns promptly.
Provide consistent support to the team to ensure an exceptional member and guest experience.

QUALIFICATIONS:

Previous housekeeping, banquet, hospitality, or country club experience preferred.
Ability to work in a fast-paced hospitality environment.
Ability to stand, walk, bend, lift, and move furniture or equipment as required by the position.
Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
Strong organizational skills and attention to detail.
Professional communication skills and a team-oriented attitude.

OVERALL OBJECTIVE

The Houseman helps ensure that the clubhouse is clean, organized, properly set up, and ready for daily operations and special events. Through consistent attention to detail, teamwork, and a commitment to service, the Houseman contributes to the club's standards of excellence and overall member satisfaction.

Whitmoor Country Club

Houseman

About the Job